|
The Carl Sandburg College Help Desk provides professional, quick, and courteous technical and hardware support for students, faculty, and staff.
For a searchable Help Desk Knowledge Base Click Here
To submit a Help Desk Ticket Click here
The Help Desk is staffed from 8:00 a.m. to 9:00 p.m, Monday through Thursday and 8:00 a.m to 5:00 p.m on Friday´s throughout the semester. For lab hours for Mac and BCT lab click here. Voice mail or e-mail messages can be left after hours. Our phone number is 5446 from a campus phone or (309)341-5446 off-campus. Our e-mail address is help@sandburg.edu
Help Desk
Michael Kratz, Manager of Help Desk Services
mySANDBURG Student Orientation
Please view the student orientation if you are a new student or to familarize yourself with technology resources available at the college.
Feel free to visit the Help Desk in Room E-233 off of the CSC Library
WebCT
WebCT provides tools to help users with WebCT Campus Edition.
Before You Call the Help Desk
Please be in front of your computer when you make the call
Check that all cables and cords on your computer equipment are plugged in.
Restart your machine, log on, and see if the problem has been fixed.
If your problem occurs again, write down the exact wording of the error message that you see on your screen. Knowing the exact wording can help us to pinpoint the problem more easily.
Be prepared to answer to following questions:
- When did you first notice the problem?
- Did you make any changes to your computer (i.e. install new hardware or software, or download something from the Internet) before the problem occurred?
- What exactly were you doing when the problem occurred?
- What was the exact wording of the error message?
Gathering this information will help minimize the troubleshooting time spent on the phone.
If possible, we will assist you in solving your problem for yourself, rather than solving them all for you.
|
